AFTERCARE

GENERAL INFORMATION

Skincare North
Address: Edvard Thomsens vej, 11, 11.TV, 

2300 Copenhagen S

Denmark

VAT nr. 39994224

PAYMENT

At Skincare North you can pay with Visa/Dankort, Visa, Mastercard,JBC, Dinners Club, Maestro, Apple Pay, GPay and PayPal. In connection with the payment transaction being completed, your payment information will be stored until the individual payment transactions have been processed. Your payment and card information is stored with Skincare North's chosen PCI DSS (Payment Card Industry, Data Security Standard) certified partner. The information is therefore stored in a secure PCI-certified environment that complies with international security standards until the payment transactions are completed. When you use payment cards on skincarenorth.eu, only Skincare North PCI DSS certified partner, and not Skincare North, will have access to your card information. Processing of your card information is therefore only a matter between you and Skincare North PCI DSS certified partner, even if it happens while you are using skincarenorth.eu.

The amount will only be deducted from your card when the item is shipped.

Bank transfer: Reg.nr.: 5501. Account nr.: 9032450536

SWIFT: NDEADKKK. IBAN: DK23 2000 9032 4505 36 (for foreign transactions)

FREIGHT

We offer the following delivery methods:

·       Post Nord Parcel - Delivery to business address

·      UPS Standard - Delivery to business address

Skincare North processes and ships orders placed on all weekdays before 15.00. If the order has arrived after the specified time, the order will be processed the next day. Orders placed on weekends will be processed in the first available weekday.

Note that some delivery methods may be limited to specific postcodes, as well as specific time intervals. Only the valid forms of delivery will be visible when completing the purchase and choosing delivery. Expected delivery time is 1-4 business days. The delivery time is stated in the individual item. The expected delivery time can vary during peak periods such as between Christmas and New Year. Skincare North’s Web shop is responsible for the goods until you have received them. We supply Denmark, the Nordic countries and all EU countries.

CANCELLATION BtC

You can cancel your order  within 14 days from the day you received your package. You must inform Skincare North of your decision to cancel your order. You may submit your request via e-mail to info@skincarenorth.eu. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to:

Skincare North
Address: Edvard Thomsens vej, 11, 11.TV, 2300 København S - Denmark
E-mail: info@skincarenorth.eu
 

CANCELLATION BtB

You can cancel your order  within 14 days from the day you received your package. You must inform Skincare North of your decision to cancel your order. You may submit your request via e-mail to info@skincarenorth.eu. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to:

Skincare North
Address: Edvard Thomsens vej, 11, 11.TV, 2300 København S- Denmark
E-mail: info@skincarenorth.eu

.

Right to complaint

§6.1 In accordance with the rules of the Danish Sale of Goods Act, you as a consumer are granted a 24-month right to make a complaint about all goods. For items with a limited lifespan, however, your right to make a complaint is limited to the shelf life that is usual for the item in question. If you discover a defect or defect in a purchased item, you must contact Skincare North as soon as possible and within a reasonable time and explain what the defect or defect consists of. Skincare North web shop will then handle your complaint. If the item suffers from a defect or defect, Skincare North will seek to remedy this or alternatively make a re-delivery.

We have a limited warranty on our products, which means that our warranty does not cover products that have been subjected to abuse, damage, improper use, improper maintenance. If the product is purchased through one of our dealers, the same rules apply.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse your shipping costs.

PERSONAL DATA POLICY

The data controller at Skincare North is:

Skincare North
VAT nr.39994224
e-mail: info@skincarenorth.eu

The Skincare North web shop only processes ordinary personal information. For you to execute an order, we need the following:

- Name

-Address

- Tel. number

- Email address

-  VAT number ( for business customers)

We make the registration of your personal information for the purpose of being able to deliver the item to you. The personal information is registered with Skincare North and stored for 5 years after the last activity, after which the information is deleted. When personal information is collected via our website, we ensure that it is always done by giving your consent, so that you are informed about exactly what information is collected and why. The director and staff of Skincare North Web shop have access to the information recorded about you.

Skincare North web shop uses data processors to process personal information.

As registered with Skincare North, you have the following rights:

- The right to receive information that your personal information is being processed

- The right to gain insight into what information is being processed and get a copy of it

- Right to have incorrect information corrected

- Right to be forgotten - to have information deleted

- Right to data portability - to have information transferred to another provider

- Right to restriction of personal data

- Right to object to the treatment

- Right to object to automatic individual decisions and profiling

- Right to withdraw consent

- Right to complain about the processing to the Danish Data Protection Agency

Information is not passed on or sold to third parties. However, only relevant information is passed on to selected and trusted third parties who are entitled to use your personal information to deliver the goods that you have ordered and be able to stay informed about the status of your order. Skincare North uses specially selected data processors with whom data processor agreements have been made, for the highest quality and security. We would like to point out that few of these data processors are established in an EU / EEA country. If you want information about who our data processors are, contact us at info@skincarenorth.eu

You have the right to be informed of what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at info@skincarenorth.eu

COOKIES

What is a cookie?

A cookie is a small code that is sent to the browser and stored there so that the website can recognize your computer. All websites can send cookies to your browser if the browser settings allow it. Websites can only read information from cookies that they have stored themselves and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for a long time. Session cookies are temporarily placed on your computer when you visit a website, but disappear when you close the page, which means that they are not permanently stored on your computer. Most companies use cookies on their websites to improve usability, and cookies may not damage your files or increase the risk of viruses on your computer.

What type of cookies do we use?

We use the following types of cookies:

Analytical cookies that are used to recognize and count the number of visitors to our website and to examine how a visitor moves. It helps us improve how our website works.

Functional cookies that are used to recognize you as a customer when you return to our website. This allows us to customize your experience - for example. to remember your shopping cart.

Managing  cookies

When you click OK for cookies, or if you click on a new page, cookies are set on your computer and the message on the front page disappears. The next time you visit our website with the same browser, you will not be asked if you want to accept cookies, and cookies will continue to be set.

Most browsers generally accept cookies. You can enable or disable temporary and saved cookies individually in the security settings. If you disable cookies, certain features of our websites may not be available, and some pages may not display properly.

Right of appeal

If you as a consumer want to complain about your purchase, please contact Skincare North via email info@skincarenorth.eu. If we fail in finding a solution, you can send a complaint to:

Center for Complaint & Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg

Center for Complaint Resolution, via the Complaints Portal for the House of Boards here

European Commission online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr.

The trading conditions were last updated on 01.11.2023.